What about dog fights?
The key is prevention. We do not accept aggressive dogs. Our thorough interview process screens for aggression. If an accepted dog exhibits unacceptable behavior, the dog is given a timeout and the owner is informed.  We will then work with the owner to resolve the problem or the dog will be removed from daycare. Dog's behavior is unpredictable but our staff is constantly watching for signs of potential fights. We use our deep voice to interrupt rough play and then remove the offending dog. The dog who ends up with the nicked ear, pulled hair, or puncture is usually the aggressor. Many owners are surprised to hear that their dog's behavior is very different when they are not around.  We will handle all dog conflicts to the best of our ability. Remember, dogs are not playing monopoly at the daycare. They are wrestling with teeth and claws like all normal dog play. Conflicts are not a common occurrence but a couple times a year some dog will get evicted for inappropriate behavior to prevent possible future fights.

How many dogs do you allow?
Our facility is approx 3,600 sq ft. Industry standard is 60 sq ft/per dog for dogs over 50lbs and 30 sq ft/per dog for dogs under 50lbs. We have a limit of about 45 dogs. Our daily limit depends on size of dogs we have attending and the general atmosphere that day.

Are all the dogs kept together?
No, we separate by size and play style. We have a small dog room just for the little guys. They have toys just for their own size. We also have a neutral room to be able to introduce new dogs slowly. The main play area for medium/large dogs has the ability to be divided into three different sections if needed. However, we prefer to keep the main area open and will not take dogs that need to be separated because they can't get along.

Are the dogs left alone when playing?
The dogs are constantly supervised by a 1:20 employee/dog ratio. Inappropriate play is stopped and good behavior is rewarded. The staff keeps the dogs safe, clean and well cared for. They are never left alone.

Where does my dog go to the bathroom?
We have an outdoor area which is free access for the dogs. It has a large pea stone area. For our particular patrons, we will take outside to grass.

What if my dog fails the interview or is evicted from daycare?
This does happen but it's not the end of the world. I built the daycare for my dogs. We do what's best for all our dogs. If your dog fails the interview, it doesn't mean we don't love your dog. This unique environment may just be too overwhelming. Some dogs just need a little training and socialization before coming to daycare, ask the trainer.

What if my dog is shy or growls sometimes?
Complete the interview process. If your dog doesn't pass the first time, we can suggest a class to help teach more appropriate dog-to-dog interactions. If your dog is shy, don't worry. All first timers go through an orientation process so they can meet all the dogs in small groups. This helps them adjust. Try a half day to keep your dog's stress level low. Give your dog a couple really good treats on your way in the door. Don't act nervous, or your dog will become more nervous.

 What about food?
If you wish for your dogs to have lunch, bring your own. Dogs are not given anything you don't bring. Most dogs do fine without lunch but it is your choice. There is no food allowed in the play area so all dogs are separated when fed.

Do I bring toys?
Do not bring toys. We have toys of every shape and size. All our toys must remain neutral to avoid possessiveness.

What about collar and leash?
All dogs must be on leash to enter the daycare. If needed, we will remove all of your dogs collars when entering the play area.  This is prevent collars getting caught up during play. All our your personal items will be placed in a bin at the daycare and returned at the end of the day.

What about naptime?
Most dogs, like to find a place to crash out when they are tired. If your dog is a puppy who won't take naps or an older dog who needs be alone to rest, we have nap areas.

What about water?
There is water available at all times to all dogs. We have several automatic water delivery bowls. The bowls are stainless steel. These supply a constant flow of FRESH clean water. The bowls are also removed and sanitized several times a day

What if my dog is injured or gets sick?
If this occurs, you will be notified immediately if the problem is severe. If the problem is minor, you will be notified when you pickup. If vet care is needed, we will transport your dog to the closest vet.  All medical costs will be assumed BY YOU. Please refer to our waiver for more details. Remember that even normal dog play may result in some type of injury. It is not a common occurrence but it can happen. Just like a child can fall and trip during recess and bust out a tooth. It just may happen. All injuries and illnesses are prevented to the BEST of our ability. We love all dogs and have dog proofed our facility as well as can be.

What is kennel cough, what do you do about it, and can my dog get it?
Canine infectious tracheobronchitis (kennel cough) is one of the most prevalent infectious diseases in dogs. Fortunately, the majority of cases are not serious resolving on their own in 1 to 2 weeks . The main cause of kennel cough is the airborne bacteria, Bordetella bronchiseptica. A dog with Kennel Cough will develop a coarse, dry, hacking cough about five to ten days after being infected. It sounds as if the dog needs to "clear it's throat" and the cough will be triggered by any extra activity, drinking water, exposed to change of temperature or exercise. Many dogs that acquire Kennel Cough will cough every few minutes, all day long. They will wretch and sometimes vomit a white foamy looking matter. Their general state of health and alertness are usually not affected, they usually have no rise in temperature, and do not loose their appetite.

Even in the most hygienic, well ventilated, spacious dog facilities, the possibility of a dog acquiring Kennel Cough exists. Kennel Cough can be acquired from your neighbor's dog, from a Champion show dog at a dog show, from the animal hospital where your dog just came in for treatment of a cut paw, from the sidewalk where an infected dog walked earlier. Try not to blame anyone or any place if your dog develops Kennel Cough. There may have been an infected dog, unknown to anyone, that acted as a source for other dogs. The signs of Canine Cough usually will last from 7 to 21 days and can be very annoying for the dog and the dog's owners. If you suspect your dog has kennel cough, isolate your dog and visit your veterinarian for medical advice. First and foremost, isolate your dog. Do not take your dog to public places in order to prevent the spread of infection. If your dog has recently been to dog school, boarding or any other place where your dog was exposed to other dogs, notify the correct individuals to advise that your dog is coughing.

The Doggie Castle LLC
197 Shunpike Road
Cromwell, CT. 06416
(860) 635-0111 Main Number
(860) 748-4939 Fax Number
Email: Staff@thedoggiecastle.com